Enrichment Services Program, Inc. is currently accepting appointments for the LIWHAP water bill payment assistance program for Muscogee County using this online scheduler.

We are seeing customers in person by appointment only at the Muscogee County Neighborhood Service Center. You must bring ALL documents with you to your appointment. The Neighborhood Service Center is located at 2601 Cross Country Drive, Bldg C, Columbus, GA. 

List of Docs needed:

Failure to submit all required documentation will delay your assistance. 

We require all the following documents:

  • Social Security Cards for all household members
  • Current water bill (within 30 days)
  • Driver's License or State issued picture Identification card (must be current)
  • Proof of income for all household members (i.e., wages, Social Security benefits, pensions, unemployment benefits, child support, etc.) 

Please note after reviewing your documents we may request additional information to complete your application.


Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. Please note, if you cancel your appointment there may not be another available appointment.